At Rothesay Mercantile, we carefully curate and pack every item by hand from our home boutique in the Kennebecasis Valley to ensure it arrives beautifully and safely at your door. Because we focus on unique textures, artisanal materials, and natural finishes, we want you to fully love how each piece layers into your home.
14-Day Return Window
If an item doesn't quite fit your space, we gladly accept return requests within 14 days of delivery. Eligible returns may be exchanged or returned for store credit. We do not offer refunds to the original method of payment.
Return Conditions
To be eligible for a return or exchange, items must be in their original, unused condition and returned in their original packaging where applicable.
- Textiles and pillows must be unwashed, unused, and free from household odours, pet hair, damage, or stains.
- Ceramics, glassware, and other fragile items must be securely repacked in their original protective packaging.
- Sale items, clearance items, gift cards, and seasonal merchandise are final sale.
- Return shipping: Customers are responsible for the cost of return shipping unless an item arrives damaged or incorrect.
Damaged or Fragile Items
We take immense pride in carefully wrapping our ceramics, glassware, and other fragile pieces for safe transit. In the rare event that an item arrives damaged or broken, please take a quick photo of the item and its packaging and email us within 48 hours of delivery.
Order Changes & Cancellations
We begin preparing orders as quickly as possible. If you need to change or cancel an order, please contact us as soon as possible. Once an order has been packed or shipped, we may not be able to make changes or cancel it.
How to Initiate a Return
Simply email us at rothesaymercantile@gmail.com with your order number and reason for return, and we'll provide the next steps.